Sap Support

We offer a wide range of top-level SAP support services tailored to your business requirements from implementation to improving your SAP processes. Our dynamic SAP team offers anything our customer’s need from upgrading their SAP systems to migration to S4/HANA. 

 

Our team of SAP S/4HANA, SAP ECC, BUSINESS ONE support expert consultants, provides first and second level AMC support, continuous enhancement and staff augmentation professional services. 

At Ascent Tech Solution we are committed to seeing our customers succeed. Our customers rely on us to ensure their systems are available and running effectively, so they can focus on operating their business not their business systems. 

We have dedicated and well experienced senior SAP consultants to provide support to SAP customers in Saudi Arabia & GCC countries

Once the end users identify an incident or problem, they will register the same in the Solution Manager. Once an issue is registered in the Solution Manager, the issue will be in ‘In process’ status and the same will be viewed by Ascent Tech Solutions consultants (Support Team).

Ascent Tech Solutions consultants will later identify the issues/incidents and resolve them. Once an issue is resolved, the same will be updated in the Solution Manager and communicated to end users.

The support team members of Ascent Tech Solutions will carry out the support as logged in the Solution Manager. The issues will be discussed with the Company support team members before accepting them for resolution. 

Once accepted, the status will be set to “Accepted” in the help desk tool. Subsequently the issues will be “Assigned to “the Ascent Tech Solutions support team members.

Upon picking up an issue, its status will be set to “In Progress”. Immediately after resolving an issue, the status will be changed to “Fixed” and appropriate notification will be sent to the Company support team members for testing.

On successful testing the status has to be changed to “Closed” by the Company support team members.

We follow best practice methodologies in providing SAP support to our customers. We offer SAP expertise in improving in IT processes, System utilization and solution effectiveness.

We provide offshore support services and local presence in SAUDI ARABIA.

Competitive pricing and flexible support model.

• SAP S4/Hana - implementation and support 

• SAP ECC upgrading to S4/HANA, Roll-outs and supports on premises or cloud

• Development Services Using Standard ABAP, HANA, U15,FIORI, WEBDYNPRO, FPM  Workflow, IDOC, EDI, PI/P0 SCI, BI/BW

• DATA Migration.

• Configuration of SAP modules and sub modules

• Business unit rollouts to different locations

• Functional support for sap upgrades and migration to S4/HANA

• SAP monitoring and performance

• Storage space monitoring and expansion

• Support package application 

• User and security management

• Cost advantage 

• Best expertise of multiple technologies and skill sets and varying experience levels available on demand

• Instant response of support request