Ascent's SAP AMS gives Saudi enterprises 24/7 expert management, proactive monitoring, and a proven 99.8% uptime track record — so your SAP runs flawlessly while you focus on growth.
+ Reporting, Training & BI Support
Do These Sound Familiar?
If any of these hit close to home, you're not alone — and you don't have to keep living with them.
System outages hit without warning, shutting down operations and costing thousands of SAR per hour in lost productivity.
Your IT team spends more time firefighting SAP tickets than delivering strategic projects. Burnout, backlogs, and attrition follow.
Critical SAP patches sit unapplied for months. You know it's a security risk, but there's never time or expertise to do it safely.
ZATCA Phase 2 deadlines loom and your SAP e-invoicing integration is incomplete or untested. The penalties for non-compliance are severe.
Slow report runs, long batch jobs, and sluggish transactions frustrate users and slow down every department that depends on SAP.
Ad-hoc consultant fees add up fast. One major incident can cost more than an entire year of proactive AMS. The maths never works out.
The Root Cause
SAP is one of the world's most complex enterprise platforms. Running it well requires deep, multi-module expertise that is genuinely scarce — especially in Saudi Arabia.
Companies that try to do it alone pay more, experience more downtime, and miss compliance deadlines. Ascent was built to solve exactly this.
Certified SAP consultants with Saudi-specific compliance knowledge are extremely hard to hire — and even harder to retain at any price point.
Building genuine around-the-clock internal SAP coverage requires 3–4 specialists minimum — a major cost for most enterprises.
ZATCA regulations, Vision 2030 mandates, and VAT rule changes require constant SAP adaptations that most internal teams simply can't keep up with.
What's Included
Every Ascent SAP AMS engagement includes all of the following — no hidden extras, no per-ticket billing.
Continuous monitoring of all SAP systems, batch jobs, interfaces, and performance. Issues detected before users notice.
Structured P1–P4 incident handling with defined SLAs. Every issue logged, tracked, and resolved with root cause analysis.
Controlled change requests, impact assessments, and transport management across DEV/QAS/PRD landscapes.
Continuous tuning of database queries, background jobs, and system parameters for measurable speed improvements.
Regular security audits, role-based access reviews, SoD conflict resolution, and SAP vulnerability patching.
Planned SAP patch cycles, EHP upgrades, and S/4HANA transition support — tested in sandbox before production deployment.
Full Phase I & II compliance management built into AMS scope. ZATCA-certified consultants on integration and ongoing compliance.
Monthly SLA reports, uptime statistics, incident summaries, and custom executive dashboards — full visibility at all times.
Why Ascent SAP AMS
Achieved consistently across our SAP engagements. Proactive monitoring and rapid incident response keep SAP available around the clock.
P1 incidents get a senior SAP consultant engaged and actively working on resolution within 3 hours, 24/7/365 — no exceptions.
ZATCA Phase I and II compliance is included in your AMS scope, not an add-on. Our certified consultants keep you compliant as regulations evolve.
One flat monthly fee covers everything. No surprise invoices, no per-ticket billing, no emergency rate cards. Budget with full certainty.
ECC 6.0, S/4HANA 2022/2023, Business One, BTP, and SuccessFactors — certified consultants for every version.
A Riyadh-based team with Saudi compliance knowledge and full local data residency — no offshore data transfer.
How We Work
A proven onboarding methodology that puts your SAP environment under expert management quickly and without disruption.
Full audit of your SAP landscape, documentation review, access provisioning, and baseline performance benchmarking.
Monitoring tools deployed, runbooks documented, escalation paths defined, dedicated account team introduced.
Intensified monitoring during initial period. Rapid issue resolution, process refinement, and SLA verification.
Monthly reviews, proactive optimisation recommendations, and service improvement plans to keep SAP ahead of the business.
Industries
Deep industry knowledge in every engagement — we understand your sector's processes, compliance requirements, and SAP configuration.
Proof Points
Named clients. Measured outcomes. Specific deliverables. This is what SAP partnership looks like in practice.
Full SAP EHP8 upgrade managed end-to-end by Ascent's certified SAP team. Delivered on schedule with no production downtime during the critical period.
Complete ZATCA e-invoicing integration on SAP ECC. Full Phase I & II compliance delivered ahead of the mandatory ZATCA deadline. Zero penalties incurred.
Get Started
Book a free SAP assessment with one of our certified consultants. No commitment — just a clear picture of what your SAP environment needs and how Ascent can help.
30-minute call · Written summary within 48 hours · No commitment.
